Change your login and your email

In this article, you will learn how to change your email adress and still receive your alerts.

SUMMARY

• Context
• Process
  • Step 1 : Log in to the Portal and go to your account settings
  • Step 2 : Change your email adress
  • Step 3 : Change your login

Context

Following a change of company, you may need to change your e-mail address/login.

Process

Step 1 : Log in to the Portal and go to your account settings

• Log in leportail.xmco.fr
• Click on your initials in the top right-hand corner
• Click on Account settings

Step 2 : Change your email adress

• Go to the Settings tab, and the Details submenu
• Fill in the email address field with your new email address.
• Click Update. Congratulations, your email address is up to date!

Step 3 : Change your login

To connect with your new email address, please contact our support.

Our authentication module does not yet manage login changes. (You may not receive Serenety alerts or your Yuno watch)

We plan to address this subject in the 2024 product roadmap.

• Open a ticket on Freshdesk or send an email requesting a change to your login to leportail+support@xmco.fr

Object : 

Change of customer email adress and login

Description :

Hello,

I am a Portal user from [Company] and I would like to change my email address from [Old email address] to [New email address].

Best regards,